Nigeria’s leading financial technology (fintech) company, Opay, has reassured its customers of the safety of their deposited funds, reiterating its commitment to financial inclusion.
Opay made this known during a courtesy visit by its media manager, Bracken Media Solutions, at the Head Office of PUNCH Newspapers in Ogun State.
Speaking during the visit, OPay’s Public Relations Manager at Bracken Media, Ayobami Ajenipa, reiterated the company’s drive for financial inclusion, stating that as leaders in the fintech ecosystem in Nigeria, the company needed to shut all loopholes that could give its competitors a competitive edge in the market.
Ajenipa disclosed that the fintech company has dedicated this year to building stringent security measures that would ensure their customers’ funds’ absolute security and help boost their trust and confidence in the brand.
While highlighting some of the impressive features that the company has rolled out over the course of the year, the media manager stated that more are underway and will be rolled out soon under the aegis of the company’s Security series—a programme that culminated in Opay’s resolve to provide customers with the utmost security on the platform.
The fintech company also hinted at its drive to remain competitive with its market competitors.
Ajenipa said, “For being the leader in the market, we boast of a large number; we cannot avoid that there would be complaints. Our competitors would have complaints too but by us being a major player, ours would inevitably be pronounced and somewhat blown out of proportion by the demarketing antics of our competitors.
“However, we have been releasing features that can help to secure their funds. These features are being released like the Nightguard. There is another security feature, we just released the USSD code, and these are very novel innovations that even our competitors are not yet offering. It is very novel in the space with more to come.
“For this year, OPay is focusing on security. We have a whole campaign called the Security series through which we want to reassure our customers that ‘OPay is secure, you can trust OPay’ and these are what we have put in place to ensure that our customers are safe.”
On his part, Bracken Media’s Business Development Manager, Godswill Okwuchi, spoke on the company’s current efforts to keep customers’ funds safe, saying efforts were equally being made to resolve complaints as soon as possible.
He said on the nightguard feature, “It was an algorithm push because it has been discovered that at night, a lot of funds get ‘missing’ so the ‘Nightguard’ helps a customer to double check if they want to do a transaction. We had instances of complaints both online and offline, first of all, to address the grassroots, you have to have physical offices to allow customers to see and reach us which helps to build a sense of trust and bring solutions closer to the grassroots.”
Recall that Opay’s Managing Director, Mr Dauda Gotring, in a recent media report, said that customers’ fund security was of great concern to the company, adding that various measures and strategies could guarantee its customers a safe digital banking ecosystem where they can transact with confidence.
Gotring said, “At OPay, users’ financial security is our top priority. By combining comprehensive regulatory compliance, innovative security features, and ongoing user education, we are building a digital banking ecosystem where users can transact with confidence.” He said this during the meeting, which also included the General Manager of Digital and Publications of PUNCH Nigeria Limited, Mr Ademola Oni, the Editor of the PUNCH, Mr Oyetunji Abioye, and the Head of Digital Advert, Mrs Mary Stanley-Ubani.
Speaking, Mr Ademola Oni maintained that the newspaper would continue to uphold professional ethics as it carries out its duties, adding that the media organisation neither panders to anybody nor spews sentiments, especially when the truth is known.
He added that such principles were the reason the organisation was still standing.
OPay is a mobile money operator licensed by the Central Bank of Nigeria.
Xclusiveloaded News recently reported that Opay’s users’ deposits were protected by the Nigeria Deposit Insurance Corporation, the same as the traditional banks, offering a double layer of protection for users’ hard-earned money against unforeseen circumstances.
Opay’s Managing Director/Chief Executive Officer of NDIC, Mr Bello Hassan, had reportedly said that Opay’s comprehensive financial infrastructure and recent development with NDIC were essential for maintaining depositor confidence and ensuring the economic system’s stability.
